We provide revisions depending upon the package you selected. Customers can ask us for unlimited free revisions and we will revise their design without any additional charges provided that the design and concept remains the same. Revision Turnaround Time would be 48 hours
In any event, any deposited funds for a project shall not be subject to refund after delivery if the initial design concepts are approved, or a change is requested unless Design Eminent™ cancels or terminates your Contract for a reason other than your breach or non-performance.
All refund requests will be fulfilled as per the following arrangement:
To assure your refund request is approved, please make sure you meet the following requirements
1. Claim your refund specifying your concern by contacting us via any of the following three modes:
2. We will try to resolve your concern by virtue of our revision policy immediately or else will email you a refund request approval from our refund department. After the refund, your design rights would be obtained by Design Eminent and you would not be able to display any version of the design sent by company. Let us also specify that:
- Since the design rights would now be transferred to the company, you agree that you will have no right (direct or indirect) to use any response or other content, work product or media, nor will you have any ownership interest in or to the same.
- Working in collaboration with the Government Copyright Agencies Design Eminent would share Copyright Acquisition information for the refunded designs that would restrict the re-use of the designs as original designs in the future. If you have any questions or concerns about our Refund Policy, please contact us by clicking here (email@example.com).
The My Account area is a convenient way to communicate. It is your sole responsibility to check the account area to address any queries, concerns, or additional instructions required by the designer. Not checking or using the Account Area frequently shall not provide you adequate grounds for a refund. However, if you are uncertain how to use the area, you may contact the customer support team at any time for assistance.
In order to provide you the desired satisfaction, our designers don't deviate from the specifications provided by you in the order form.
The designs are created after a thorough research which ensures the design quality and uniqueness.
We rework the ordered design and keep on revising it until you are 100% satisfied (depending upon your package).
Domain and hosting will be provided for free with website packages, where applicable.
All the email accounts provided with website packages can be configured on third party email software such as outlook. Each email account will have 10MB of space.
If you are not hosting your website with us, we will not provide email accounts.
All design order files are delivered to My Account as per the date specified on the "Order Confirmation". An e-mail is also sent to inform the client about their design order delivery made to their specific account area. All policies pertaining to revision & refund are subject to date and time of design order delivered to client's account area.
We deliver all our customized design orders via e-mail within 5 to 7 days of receiving your order.
We offer a RUSH DELIVERY service through which you can have your first logo samples within 48 hours by paying just $100 extra! For further assistance, contact us at 24-Hour Customer Support Center.
We keep a record of your finalized design once we provide you the final files.
If you require the final files again in the future we can send them to you at your request.
We offer 24-Hour Customer Support to address your queries and questions.
You can contact us any time and we guarantee to respond immediately.
YOU agree that Design Eminent is not liable for any correspondence from email address (es) other than the ones followed by our own domain i.e. "..@designeminent.com" or/and any toll free number that is not mentioned on our website. Design Eminent should not be held responsible for any damage(s) caused by such correspondence. We only take responsibility of any communication through email address (es) under our own domain name or/and via toll free number i.e. already mentioned on Design Eminent's Website.
At Design Eminent we guarantee that all of our customers' logos are made from scratch. This way you will have a logo that is tailor made for your requirements. We guarantee that your logo will be unique and impress your clientele.
The design rights are transferred and released to the Client at a Fee of $100 by releasing the rights through the document called "Transfer of Copyrights" in-case the copy-rights process is taken care by the customer themselves.
The copyrights charges depends on the State or Province the business is operated from.
The representatives may use the pseudo names depending on which region they are interacting in order to facilitate and do a better communication with our customers because we deal in the global market.